1. Our Commitment to Customers
At EASYBUY USA, we want every customer to shop with confidence. If a product does not meet expectations or arrives damaged, defective, or incorrect, we will work with you to resolve the issue in accordance with this Returns & Refunds Policy and applicable law.
This policy explains how to request a return, which conditions apply, how return shipping is handled, and how refunds are processed for purchases made through EASYBUY USA.
For assistance, contact support@easybuyapp.store.
2. Return Period
Eligible products may be returned within 30 calendar days of delivery.
To qualify, customers must contact EASYBUY within the 30-day return period and follow the return instructions provided by our support team.
A return request should include:
- Your order number.
- The name or description of the product.
- The reason for the return.
- Photographs or videos showing any damage, defect, or incorrect item, where applicable.
- Any other reasonable information required to assess the request.
Contacting EASYBUY within the return period is important. Sending a product back without first receiving return instructions may delay the resolution of your request.
3. Conditions for Eligible Returns
To help us assess and process returns fairly, customers should, where reasonably possible:
- Return the product in good condition.
- Include the original accessories, cables, manuals, and other items supplied with the product.
- Include the original packaging where available.
- Provide proof of purchase or sufficient order details.
- Avoid further use of a product that appears damaged or defective.
Products should not be damaged through misuse, unauthorized repairs, accidents, or handling beyond what is reasonably necessary to inspect them.
However, a product will not automatically become ineligible for a return merely because its packaging is missing or opened, or because it has been used for reasonable inspection. The circumstances and applicable consumer protection laws will be considered.
Nothing in these conditions removes any rights a customer has under applicable law.
4. Change-of-Mind Returns
If you change your mind after receiving a product, you may request a return within the 30-day return period, subject to the applicable return conditions.
For a change-of-mind return:
- The product must meet the applicable eligibility requirements.
- Return shipping costs will depend on the circumstances of the case.
- EASYBUY will explain any applicable return shipping charge before the customer proceeds.
- No restocking fee will be charged for returns covered by this policy.
If a product has been substantially used, damaged after delivery, modified, or returned without essential components, EASYBUY may need to assess the circumstances before determining eligibility and any lawful adjustment to the refund.
5. Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, incomplete, or different from the product you ordered, contact support@easybuyapp.store as soon as reasonably possible.
Please provide your order number and a description of the issue. Photographs or videos may help us assess the problem more quickly.
For approved returns involving products that arrive damaged, defective, or incorrect, EASYBUY will pay the applicable return shipping costs.
Depending on the circumstances, product availability, the applicable agreement, and legal requirements, EASYBUY may offer an appropriate remedy, such as a refund, replacement, repair, or another legally required resolution.
Customers should not attempt repairs that could worsen the problem before contacting support.
6. Products Requiring Special Assessment
Certain products may require additional checks because of their nature, value, condition, or included components.
These may include:
- Smartphones and tablets.
- Laptops and computers.
- Gaming consoles and accessories.
- Televisions, audio equipment, and projectors.
- Home appliances and other electronic equipment.
For these products, customers may be asked to provide the serial number, relevant accessories, a description of the fault, or other reasonable information.
Where applicable, EASYBUY may check the reported issue and product condition before approving the return. Any assessment will be handled consistently with applicable law and the customer’s purchase agreement.
No blanket exclusion applies solely because a product belongs to one of these categories. Any product-specific restriction must be disclosed where required and must comply with applicable law.
7. Products That May Not Qualify for Return
A return may be declined where permitted by law if, for example:
- The product is outside the applicable return period and no exception or legal right applies.
- The product has been materially damaged through misuse or unauthorized modification after delivery.
- The returned product is not the product supplied in the order.
- The return request involves fraud or a material inconsistency that cannot reasonably be resolved.
- A legally permitted product-specific exclusion applies and was properly disclosed.
Product-specific exclusions: Any additional exclusions must be confirmed by EASYBUY before being added to this policy.
Nothing in this section excludes a remedy required by law, including remedies for defective, misrepresented, or incorrectly supplied goods.
8. How to Request a Return
Follow these steps to request a return:
Step 1: Contact EASYBUY
Email support@easybuyapp.store with your order number and the reason for the return.
Step 2: Receive return instructions
Our support team will review the request and explain whether it qualifies for a return and what to do next.
Step 3: Prepare the product
Pack the product securely, including the accessories and components reasonably expected to be returned. Follow any specific instructions provided by our support team.
Step 4: Send the product using the approved method
Use the return method and destination provided by EASYBUY. Do not send a return to an address that has not been confirmed by our support team.
Step 5: Assessment and resolution
Once the returned product has been received, where a physical return is required, EASYBUY will assess the return and notify the customer of the applicable outcome.
Return authorization: Customers should contact EASYBUY before sending a product back. Any applicable return authorization and shipping instructions will be provided by support.
9. Return Shipping Costs
Return shipping costs are handled as follows:
Damaged, defective, or incorrect products: EASYBUY pays the applicable return shipping costs for approved returns involving products that arrived damaged, defective, or incorrect.
Change-of-mind returns: Return shipping costs depend on the circumstances of the case. Any applicable charge will be communicated before the customer proceeds.
Other return circumstances: Shipping costs will be assessed according to the reason for the return, the applicable purchase terms, and legal requirements.
Customers should retain any available shipping receipt or tracking details until the return has been resolved.
10. Refund Eligibility and Processing
A refund may be available when a return is approved or when an order otherwise qualifies for a refund under this policy, the applicable purchase agreement, or the law.
Once the return or refund has been approved and the applicable refund conditions have been satisfied, EASYBUY aims to process the refund within 3–5 business days.
This is the target processing period. It does not guarantee when the funds will appear in the customer’s account. Banks, card issuers, payment providers, or other financial institutions may require additional time to complete the transaction.
Where possible, refunds will be issued through the original payment method. If that method cannot receive the refund, EASYBUY will contact the customer to arrange an appropriate alternative, subject to applicable law and payment provider requirements.
11. Restocking Fees and Refund Adjustments
EASYBUY does not charge a restocking fee for returns covered by this policy.
Where permitted by law, a refund may be adjusted only where a lawful, applicable basis exists, such as a properly established adjustment for damage caused after delivery or another deduction expressly permitted under the purchase agreement and applicable law.
Any applicable adjustment will be explained to the customer. EASYBUY will not apply an undisclosed restocking fee.
12. Returns and Refunds for Installment Purchases
Customers who purchased through an EASYBUY payment plan may request a return under the same applicable return process.
For an approved return that qualifies for a refund:
- Remaining installments: Remaining scheduled payments will be cancelled in accordance with the applicable payment agreement and law.
- Amounts already paid: Eligible amounts already paid will be refunded in accordance with the agreement and applicable law.
- Account balance: The payment-plan balance will be adjusted to reflect the approved return and refund.
- Processing target: EASYBUY aims to process eligible refunds within 3–5 business days after the applicable refund conditions have been satisfied.
The treatment of any down payment, interest, fees, or other charges will depend on the applicable agreement and legal requirements.
Important: Submitting a return request does not automatically cancel a payment plan. Customers should continue to follow their existing payment agreement until EASYBUY confirms the cancellation or account adjustment. If a scheduled payment is approaching, contact support promptly for guidance.
EASYBUY will communicate the outcome of an approved return and any applicable changes to the customer’s payment obligations.
13. Order Cancellations
If you wish to cancel an order, contact support@easybuyapp.store as soon as possible and include your order number.
Cancellation may be possible before dispatch, depending on the order’s status. If an order has already been dispatched or delivered, the return process may apply instead.
If EASYBUY cannot fulfil an order and a refund is due, the applicable refund will be processed in accordance with the purchase terms and applicable law.
Any cancellation charges or restrictions must be disclosed where required and must comply with applicable law.
14. Exchanges and Replacements
If you receive a damaged, defective, or incorrect product, contact support to discuss an appropriate resolution.
A replacement or exchange may be offered where appropriate and available. If a replacement is unavailable or a refund is the appropriate remedy, EASYBUY will explain the available options in accordance with the applicable agreement and law.
For change-of-mind exchanges, contact support to confirm product availability and any applicable shipping arrangements before sending the original product back.
15. Missing, Delayed, or Unreceived Refunds
If your refund has been approved but has not appeared in your account:
- Check your payment statement or account.
- Check any refund confirmation or reference details supplied by EASYBUY.
- Contact your bank, card issuer, or payment provider to ask whether the refund is pending.
- If the matter remains unresolved, email support@easybuyapp.store with your order number and refund details.
EASYBUY will review the available transaction information and provide assistance.
16. Warranty Rights
Some products may be covered by a manufacturer’s warranty or another applicable warranty.
A warranty is separate from the 30-day return period and may have its own terms, duration, and claims process. Customers should review the warranty documentation supplied with their product or contact support for assistance.
Nothing in this policy limits any mandatory warranty or consumer rights available under applicable law.
17. Contact Information
For all return, refund, exchange, or payment-plan questions, contact:
EASYBUY USA
Email: support@easybuyapp.store
Website: https://www.easybuyapp.store/
For security, include your order number in your message, but do not email full payment card details, passwords, or other sensitive authentication information.
18. Changes to This Policy
EASYBUY may update this policy when its processes, products, payment arrangements, or legal requirements change.
The latest version will be published on this page with the applicable revision date. Changes will be applied in accordance with applicable law and the relevant purchase agreement.
19. Applicable Consumer Rights
This policy is intended to explain EASYBUY’s standard return and refund procedures. It does not replace or restrict any rights that customers may have under applicable federal, state, or local law.
Where a provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.
EASYBUY USA — Shop Smarter. Live Better.