At EASYBUY USA, we believe your shopping experience should be convenient from the moment you place your order until your purchase arrives at your door.
We offer free shipping on eligible orders and same-day delivery in eligible U.S. locations. Our goal is to provide a clear, dependable delivery experience, supported by order tracking and customer assistance when you need it.
This policy explains our delivery coverage, order processing procedures, tracking services and how we handle delivery-related issues.
1. Delivery Coverage
EASYBUY USA offers delivery across the United States, subject to product availability and delivery eligibility.
Same-day delivery is available in eligible locations only. Availability may depend on your delivery address, the product ordered, local fulfilment capacity and the time your order is placed.
Please confirm the delivery options displayed at checkout before completing your purchase.
Delivery coverage: United States, subject to applicable service and product restrictions.
2. Free Shipping
EASYBUY USA offers free shipping on eligible orders.
No standard shipping charge will be applied to eligible orders. If an optional expedited service or another delivery-related charge is offered, its cost and applicable conditions will be disclosed before you complete your purchase.
Standard shipping: Free on eligible orders.
Any promotional shipping offer may be subject to its published terms and eligibility requirements.
3. Same-Day Delivery
We offer same-day delivery in eligible locations to help customers receive their purchases as quickly as possible.
Same-day delivery is not available for every product or every address. Availability depends on factors such as:
- Your delivery location;
- Product availability and fulfilment readiness;
- The time your order is placed;
- Order verification and payment confirmation; and
- Local delivery capacity.
4. Order Processing
Once you place an order, EASYBUY will process it in accordance with the applicable payment, verification and fulfilment requirements.
Processing may include payment confirmation, order verification, inventory checks, product preparation and dispatch arrangements.
Estimated processing time: 30 minutes
An order confirmation indicates that your order has been received or accepted, as specified in the confirmation. It does not necessarily mean that the order has been dispatched.
If an item is unavailable or we cannot fulfil your order within the promised timeframe, we will communicate the applicable options and handle any delay, cancellation or refund in accordance with applicable law.
5. Delivery Estimates and Delays
Delivery estimates depend on your location, product availability, order processing and the delivery service available.
Where a delivery estimate is provided at checkout or in your order confirmation, we will make reasonable efforts to meet that timeframe.
Delays may occur because of severe weather, carrier disruptions, operational issues, incorrect delivery information or other circumstances affecting fulfilment.
If we cannot ship within the promised timeframe, we will provide the required notice and options, including cancellation and a refund where applicable under U.S. law.
6. Order Tracking
EASYBUY USA provides order-tracking support so customers can follow the progress of their purchases.
Tracking information will be provided when available through your order details, shipping confirmation or the applicable tracking service.
Tracking updates may not appear immediately after an order is processed or dispatched.
Track your order:
If your tracking information is unavailable or has not updated within the expected timeframe, contact us at support@easybuyapp.store and include your order number.
7. Accurate Delivery Information
Customers are responsible for providing a complete and accurate delivery address, including apartment, unit, suite or other relevant delivery details.
Please review your address before submitting your order.
If you need to correct your delivery information after placing an order, contact EASYBUY as soon as possible. We cannot guarantee that an address change will be possible once processing or dispatch has begun.
Any additional costs arising from address corrections or redelivery will be disclosed where applicable before they are charged.
8. Missed Deliveries
If a delivery attempt is unsuccessful, the delivery provider may make another attempt, arrange collection or return the package to the sender, depending on the circumstances and its procedures.
Please follow any instructions included in your delivery notifications.
If your order is returned because of an incorrect address, repeated unsuccessful delivery attempts or failure to collect the package, contact our support team to discuss the available options.
Any applicable redelivery charges, refunds or other adjustments will be handled in accordance with the circumstances, our published policies and applicable law.
9. Damaged, Incorrect or Missing Items
If your order arrives damaged, contains the wrong product or is missing an item, please contact us promptly at support@easybuyapp.store.
To help us investigate, please provide:
- Your order number;
- A description of the issue;
- Photographs of the item and packaging, where relevant; and
- Any other information reasonably needed to review the claim.
We will assess the issue and explain the available resolution under our applicable policies and legal obligations. Depending on the circumstances, this may include a replacement, refund or another appropriate remedy.
Nothing in this policy limits rights available to customers under applicable law.
10. Lost or Stolen Packages
If your order appears to be lost, or tracking indicates that it was delivered but you cannot locate it, contact EASYBUY so we can review the available information.
We may investigate the tracking status, delivery records and other relevant details, and contact the delivery provider where appropriate.
A tracking status alone will not automatically resolve a reasonably disputed delivery issue. We will assess the available information and handle the matter in accordance with our applicable policies and legal obligations.
Please report delivery problems as soon as reasonably possible.
11. Product Availability
Product availability may change before an order is fulfilled.
If an item becomes unavailable after you place your order, we will communicate the available options. Depending on the circumstances, these may include waiting for availability, selecting an alternative product or receiving a refund.
We will not knowingly promise a shipping timeframe without a reasonable basis for expecting to meet it.
12. Cancellations and Returns
If you wish to cancel an order, contact EASYBUY as soon as possible. Cancellation may not be possible after an order has progressed to a certain stage of processing or shipment.
If an order has already shipped, you may need to follow the applicable return procedure.
For information about eligibility, return windows, refund methods and other conditions, please review our Returns & Refunds Policy: https://about-us.easybuyapp.store/returns-refunds-policy/
Any cancellation, delay or refund will be handled in accordance with the applicable terms and law.
13. Orders Using EASYBUY Payment Options
If you purchase through an EASYBUY payment option, additional payment terms may apply.
Requesting a cancellation or return does not automatically cancel scheduled payments. Continue to follow your payment agreement unless EASYBUY confirms that your payment obligations have been changed or cancelled.
If a return or cancellation is approved, any applicable refund, payment adjustment or change to your outstanding balance will be handled in accordance with the payment agreement, Returns & Refunds Policy and applicable law.
Please contact our support team if you need help understanding how a delivery issue may affect your purchase.
14. Contact EASYBUY USA
For assistance with delivery coverage, shipping, order tracking or an existing purchase, contact our support team.
Company: EASYBUY USA
Customer Support Email: support@easybuyapp.store
Please include your order number when contacting us about an existing order so we can assist you more efficiently.
5. Updates to This Policy
EASYBUY USA may update this Shipping & Delivery Policy to reflect changes to our services, fulfilment arrangements or legal requirements.
The latest version will be published on our website with its revision date.
EASYBUY USA — Shop Smarter. Live Better.