About EASYBUY

Warranty

1. Introduction

At EASYBUY USA, we want our customers to shop with confidence and understand the warranty protection available for their purchases.

This Warranty Policy explains how warranty coverage works, how to submit a warranty claim, and what customers can expect when a product develops a fault covered by its applicable warranty.

Warranty coverage and duration vary by product. Depending on the item purchased, the warranty may be provided by EASYBUY USA or by the product’s manufacturer.

For warranty assistance, contact support@easybuyapp.store.

2. Who Provides the Warranty?

Depending on the product, warranty coverage may be provided by:

  • EASYBUY USA: Where EASYBUY expressly provides a warranty for the product.
  • The manufacturer: Where the product comes with a manufacturer’s warranty.
  • Another warranty provider: Where a separate warranty arrangement is expressly identified in the product listing or purchase documentation.

The applicable warranty provider will be identified in the product listing, order documentation, warranty card, or other relevant purchase information where applicable.

Customers should review the warranty information associated with their specific product before making a warranty claim.

3. Warranty Period

Warranty periods vary by product. EASYBUY USA does not apply one universal warranty period to every item.

The applicable warranty duration will be stated in the relevant product listing, warranty documentation, or purchase records, as applicable.

Customers should check the warranty information for their particular item to confirm:

  • The length of the warranty.
  • The date the warranty begins.
  • The types of faults covered.
  • Any applicable exclusions or conditions.
  • The procedure for submitting a claim.

If the warranty period or applicable terms are unclear, contact support@easybuyapp.store for assistance.

Any warranty rights provided by applicable law remain unaffected by the information stated in a product listing or warranty document.

4. What May Be Covered?

Coverage depends on the specific product and its applicable warranty terms. Where included, warranty protection may cover:

  • Manufacturing defects.
  • Faults in covered components.
  • Functional failures occurring during normal, permitted use.
  • Other defects expressly covered by the applicable warranty.

A warranty may provide for repair, replacement, or another remedy, depending on its terms and applicable law.

The examples above are general descriptions and do not guarantee that every listed issue is covered for every product.

5. What May Not Be Covered?

Subject to the applicable warranty terms and law, warranty coverage may exclude:

  • Accidental damage, including drops, impacts, or liquid damage.
  • Damage caused by misuse, neglect, or improper installation.
  • Unauthorized repairs, alterations, or modifications.
  • Normal wear and tear.
  • Consumable items or components excluded by the warranty.
  • Damage caused by incompatible accessories, improper electrical supply, or use contrary to the product instructions.
  • Products with removed or altered serial numbers or identification labels, where relevant to verifying the claim.

These exclusions apply only where permitted by the applicable warranty and law. They do not remove mandatory consumer rights or remedies.

6. How to Submit a Warranty Claim

If your product develops a fault that you believe is covered by its warranty, please follow these steps.

Step 1: Contact EASYBUY

Email support@easybuyapp.store and include your order number, product name, and a description of the problem.

Step 2: Provide supporting information

You may be asked to provide proof of purchase, the product’s model or serial number, photographs, videos, or other reasonable information needed to assess the claim.

Step 3: Receive instructions

EASYBUY will explain the next steps. Depending on the product and warranty provider, these may involve troubleshooting, product inspection, an authorized service centre, or a manufacturer warranty process.

Step 4: Assessment

The relevant warranty provider will assess whether the reported issue qualifies for coverage under the applicable warranty and law.

Step 5: Resolution

If the claim is approved, the applicable remedy may include repair, replacement, or another remedy provided under the warranty or required by law.

Please do not send a product to an unconfirmed address or attempt repairs that could worsen the problem before receiving instructions.

7. Warranty Repairs and Replacements

For an approved warranty claim, the available remedy will depend on the product, the applicable warranty, the nature of the fault, and applicable legal requirements.

Depending on the circumstances, the resolution may include:

  • Repair of the affected product.
  • Replacement with an appropriate product.
  • Replacement of a covered component.
  • Another remedy required by the applicable warranty or law.

If a repair or replacement is unavailable or unsuitable, an alternative remedy may be available under the applicable warranty or law.

EASYBUY will communicate the proposed resolution and any relevant next steps to the customer.

8. Shipping Costs for Approved Warranty Claims

EASYBUY USA will pay the applicable shipping costs for approved warranty claims.

Where a product must be returned, inspected, repaired, or replaced as part of an approved warranty claim, EASYBUY will provide instructions regarding the applicable shipping arrangements.

Customers should contact EASYBUY before shipping a product to confirm the approved return method and destination.

If a claim is not covered by the applicable warranty, any proposed inspection, repair, or shipping charge must be explained to the customer before a chargeable service proceeds. Any such charge must comply with the applicable agreement and law.

9. Warranty Start Date and Proof of Purchase

The warranty start date depends on the applicable product warranty and purchase terms.

Customers should retain their order confirmation, receipt, invoice, warranty card, or other purchase records.

If you cannot locate your warranty documentation, contact EASYBUY with your order details. We will help identify the available warranty information where reasonably possible.

The warranty period and start date will be determined by the applicable warranty terms and any requirements imposed by law.

10. Products Without a Separate Manufacturer Warranty

Not every product necessarily includes a separate manufacturer’s warranty.

Where EASYBUY provides its own warranty, the applicable terms and duration will be stated in the relevant product listing or purchase documentation.

Where neither EASYBUY nor the manufacturer provides a separate warranty, EASYBUY will not represent that the product has warranty coverage that has not been confirmed.

The absence of a separate written warranty does not necessarily eliminate any rights or remedies available to customers under applicable law.

11. Warranty Claims Versus Returns and Refunds

A warranty claim is different from a return request under EASYBUY USA’s Returns & Refunds Policy.

  • Returns: Eligible products may generally be returned within 30 calendar days of delivery, subject to the applicable return conditions.
  • Warranty claims: Products may qualify for warranty assistance during the specific warranty period applicable to the product.
  • Refunds: A refund may be available where the return qualifies under the Returns & Refunds Policy, the applicable agreement, or the law.

A product’s return eligibility and warranty coverage are separate matters. A product outside the standard return period may still qualify for warranty assistance if it remains covered by its applicable warranty.

Returns & Refunds Policy: https://www.easybuyapp.store/returns-refunds/

Nothing in this policy limits any consumer rights or remedies available under applicable law.

12. Customer Responsibilities

To help us process warranty claims efficiently, customers should:

  • Provide accurate order and product information.
  • Explain the reported fault as clearly as possible.
  • Follow reasonable troubleshooting and return instructions.
  • Keep available proof of purchase and warranty documentation.
  • Package products securely when a return is required.
  • Avoid unauthorized repairs that could worsen the reported fault.

These requests do not waive any rights that customers may have under applicable law.

13. Contact EASYBUY USA

For questions about warranty coverage, repairs, replacements, or warranty claims, contact:

EASYBUY USA

Email: support@easybuyapp.store

Website: https://www.easybuyapp.store/

When contacting support, include your order number and a description of the issue. Do not send passwords or full payment card details by email.

Customer support hours: 24hours

14. Changes to This Policy

EASYBUY USA may update this policy to reflect changes in its products, warranty arrangements, customer support procedures, or legal obligations.

The latest version will be published on this page with the applicable revision date. Changes will be applied in accordance with applicable law and relevant purchase agreements.

15. Applicable Consumer Rights

This policy explains EASYBUY USA’s general warranty procedures. It does not exclude, limit, or waive any consumer right or warranty that cannot lawfully be excluded, limited, or waived.

Where a provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.

EASYBUY USA — Shop Smarter. Live Better.